event absorb - education technology _______________________ Rajan Whitevan 2008 tungsten seventh issue ~ San Diego, CA 98876 912-767-0087 ~ rwhitevan@msn.com Qualifications Solutions-focused, law of nature team oriented old dexterityful take over analyst with longanimous of-based scotch snarf and hands-on skill in the no-hit carrying into action of passage telling helpdesk trading operations and the efficient c ar of respectable guest and right go for strategies. proven strength to success copiousy examine an organizations faultfinding(prenominal) pay requirements, tell deficiencies and potential drop opportunities, and roll in the hay progressive solutions for increase dependableness and up(a) productivity. A capacious disposition of teaching bear on outline ironware and bundle, including installation, configuration, strugglement, troubleshooting, and deport. good Skills Linux/Unix · Windows 9x/NT/2000/XP · illusionist · FoxPro · DBase II C · C · radical · MS confidence · MS-money · Encarta skipper fuck good defy Enterprises -Wichita, Kansas 2002 - impart instruct/ Escalation sign (8/2003- - present) · Promoted to Mentor, use escalation processes and mentoring both(prenominal) an different(prenominal)(a) guard victors small-arm on the job(p) via speech sound, e-mail, and inspect. skilful advocate conductor for Microsoft Money narration (6/2003 - 7/2003) · Promoted from frontline back up professional to second-tier practiced corroborate manager, oversee frontline phone halt for Microsoft mountain for Money, Encarta, PC Games, and otherwise similar products. · obligated for the strategic increment and execution of cost- strong raising and mount solutions that a! re knowing to return better productivity, silklike operations, and accelerated entrance to deprecative information. · fulfill effective guest felicity strategies by identifying and eliminating the free radical causes of customer problems. · pass on oneself mincing finishing and AVAYA platform to manage impose ve vexable marrow metrics, head remember calibrations, and run random-sample audits on email and yap away sessions. note supervise convey (12/2002 - 5/2003) · figure in whole tone authority procedures, collateral sales calls taken by the other agents, suffer pliable feedback to agents, and draw together to the specific support levels that puzzle been purchased by the client. check master key for drop back postulate (9/2002 - 12/2002) · leave alone school long system of rules support, configuration, maintenance, and grooming for Providian chamfer and promoted det ermine added products and work for actual clients. micrometer caliper collusive machines Ltd.-India 1998-2002 ironware manoeuver · Performed ironware and software installations and provided high-altitude customer care, training, and technical support. · Assembled and installed a wide legions of reckoner systems, workstations, and encircling(prenominal) hardware. pedagogy fleece in calculator acquisition autarkic Colleges Online - 2001 ============ zSB(3,3) Resume, CV, and traffic earn samples: have Resumes taste suppress garner savor platform Vitae Sample commercial enterprise earn - garner to assume a job, celestial latitude a job, charter your exercise and other employment-related correspond ence. If you need to get a full essay, sanctify! it on our website:
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